Shipping policy

Shipping & Delivery Policy

At Wonthaggi Motorcycles & Power Equipment, we aim to process and dispatch online orders as quickly and safely as possible.

This Shipping & Delivery Policy explains how we handle order processing, delivery times, shipping charges, bulky goods, dangerous goods and other delivery requirements for purchases made through our online store.

Order Processing

Orders are generally processed during our normal business hours.

Once your order has been processed and dispatched, you may receive tracking information where tracking is available for the selected delivery service.

Orders placed on weekends or public holidays will generally be processed on the next available business day.

During busy periods, promotional events, public holidays or periods of high demand, processing and dispatch times may be longer than usual.

Estimated Delivery Times

Delivery times vary depending on your location, the size and weight of your order, the carrier used and the type of products purchased.

As a general guide for orders dispatched from Wonthaggi, Victoria 3995:

Victoria: approximately 2–5 business days.
NSW, ACT, SA and Tasmania: approximately 3–7 business days.
Queensland: approximately 4–8 business days.
Western Australia and Northern Territory: approximately 5–10+ business days.
Regional and remote areas: additional delivery time may be required.

These timeframes are estimates only and begin from the date your order is dispatched, not the date the order is placed.

Delivery times may be affected by carrier delays, weather, public holidays, remote locations and other circumstances outside our reasonable control.

Shipping Charges

Shipping charges are calculated based on factors including the delivery location, product size, weight and shipping method.

Where available, the applicable shipping charge will be displayed during checkout before payment is completed.

Some products may require a separately calculated freight charge due to their size, weight, destination or transport requirements.

If the freight charge calculated at checkout is incorrect or a specialized freight service is required, we may contact you before dispatch to discuss the available delivery options and any applicable additional freight charges.

Big & Bulky Items

Large, heavy or oversized products may be classified as big and bulky items.

These products may include items such as:

Large motorcycle and power equipment parts.
Mower components.
Bull bars and vehicle accessories.
Large windscreens and body panels.
Oversized workshop or outdoor equipment.
Other products that cannot be safely or economically transported using standard parcel services.

Big and bulky items may incur additional freight charges and may take longer to deliver.

Some bulky items may require delivery by a specialized freight carrier rather than Australia Post or a standard parcel service.

Where necessary, we may contact you after your order is placed to confirm freight arrangements or additional delivery charges before the order is dispatched.

Dangerous Goods

Certain products are classified as dangerous goods and are subject to additional transport restrictions.

Examples may include certain batteries, oils, fuels, aerosols, chemicals and other regulated products.

Dangerous goods may:

Be unavailable for standard or express postage.
Require a specialized freight carrier.
Incur additional freight charges.
Take longer to deliver.
Be unavailable for delivery to certain locations.

Where a product cannot legally or safely be shipped using the delivery method selected at checkout, we will contact you to discuss the available options.

Motorcycles, ATVs, Side-by-Sides & Large Equipment

Motorcycles, ATVs, side-by-side vehicles, ride-on mowers and other large equipment are not generally eligible for standard parcel shipping.

Where delivery is available, freight arrangements and costs may need to be quoted separately.

Please contact Wonthaggi Motorcycles & Power Equipment before purchasing if you require delivery of a motorcycle, vehicle, ride-on mower or other large piece of equipment.

Tracking

Where tracking is available, tracking details will generally be provided after your order has been dispatched.

Please allow some time after receiving your tracking information for the carrier's tracking system to update.

Multiple Shipments

Orders containing multiple products may occasionally be dispatched in separate shipments.

This may occur where products are stored separately, require different freight services, contain dangerous goods or include large and bulky products.

If your order is shipped separately, you may receive more than one delivery and more than one tracking number.

Authority to Leave

Where an authority-to-leave service is selected or requested, the customer accepts the risks associated with the parcel being left unattended at the nominated delivery address, to the extent permitted by law.

Some carriers, products or delivery locations may not support authority to leave.

Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your delivery details, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Additional freight charges resulting from an incorrect or incomplete address, redelivery or returned parcel may be charged to the customer where permitted by law.

Unclaimed & Returned Parcels

If a parcel cannot be delivered and is returned to Wonthaggi Motorcycles & Power Equipment, we will contact you to discuss redelivery or other available options.

Additional shipping charges may apply where a parcel must be resent because it was unclaimed, refused, or an incorrect delivery address was provided.

Damaged Deliveries

Please inspect your order as soon as reasonably possible after delivery.

If your order appears to have been damaged during transport, please contact us promptly and provide:

Your order number.
Details of the damage.
Photographs of the damaged product.
Photographs of the external and internal packaging where possible.
Any other information reasonably required to assess the issue.

Please retain the product and all packaging until we advise you otherwise, as the carrier may require these as part of a freight claim.

Missing Items

If an item is missing from your delivery, first check your dispatch information to determine whether your order has been sent in multiple shipments.

If you believe an item is missing, please contact us with your order number and details of the missing product.

Delivery Delays

Once an order has been handed to a freight or postal carrier, delivery times are largely outside our direct control.

We will make reasonable efforts to assist with delivery issues; however, estimated delivery dates are not guaranteed.

Nothing in this section limits any rights you may have under the Australian Consumer Law.

In-Store / Click & Collect

Where Click & Collect is available, please wait until you have received confirmation that your order is ready before travelling to the store.

Collection is available from:

Wonthaggi Motorcycles & Power Equipment
48/52 Inverloch Road
Wonthaggi VIC 3995

Proof of purchase and identification may be requested when collecting an order.

Australian Consumer Law

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.