Refund & Returns Policy

At Wonthaggi Motorcycles & Power Equipment, we want our customers to be happy with their purchases. This Refund & Returns Policy explains how returns, exchanges and refunds are handled for purchases made in-store and through our online store.

This policy operates alongside your rights under the Australian Consumer Law (ACL). Nothing in this policy is intended to exclude or limit any rights or remedies you may have under the ACL.

Change of Mind Returns

If you change your mind about a purchase, we may accept a return provided that:

• The item is returned within 14 days of purchase or delivery.

• The item is unused, unworn and in its original condition.

• The item is returned in its original packaging with all tags, manuals, accessories and components included.

• You can provide proof of purchase.

• The item is not excluded from change-of-mind returns under this policy.

Change-of-mind returns are subject to inspection and approval by Wonthaggi Motorcycles & Power Equipment.

Unless required by Australian Consumer Law, original shipping and delivery charges are not refundable.

Customers are responsible for return shipping costs for change-of-mind returns.

Special Orders

All special orders are final and cannot be returned or exchanged for change of mind.

A special order includes products or parts specifically ordered from a supplier or manufacturer at the customer's request that we do not ordinarily hold as regular stock.

This does not affect any rights you may have under Australian Consumer Law if the product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrectly supplied or not as described, please contact us as soon as possible.

We may ask you to provide:

• Your order number or proof of purchase.

• Photos or other information showing the issue.

• Details about the fault, damage or incorrect item.

Depending on the circumstances and your rights under Australian Consumer Law, an appropriate remedy may include a repair, replacement or refund.

Incorrectly Ordered Parts

Customers are responsible for checking that parts and accessories are suitable for their motorcycle, ATV, side-by-side, mower, power equipment or other vehicle/equipment before purchasing.

If you are unsure whether a part will fit, please contact us before placing your order.

Where we have correctly supplied the part that was ordered but the customer selected the incorrect part, this will generally be treated as a change-of-mind return and must meet our change-of-mind return requirements.

Special-order items cannot be returned because the incorrect item was ordered by the customer.

Online Orders

Items purchased through our online store may be returned in accordance with this policy.

Before sending a return, please contact Wonthaggi Motorcycles & Power Equipment so we can provide return instructions.

Please do not send items back without first contacting us.

Customers are responsible for ensuring returned products are appropriately packaged for transport.

We are not responsible for damage caused by inadequate return packaging.

Shipping Costs

Shipping costs are generally non-refundable for change-of-mind returns.

Customers are responsible for the cost of returning change-of-mind purchases.

Where a product is faulty, damaged, incorrectly supplied or otherwise covered by Australian Consumer Law, shipping and return costs will be handled in accordance with our obligations under the law.

Refunds

Once a returned item has been received and inspected, we will advise you whether the return has been approved.

Approved refunds will generally be processed back to the original payment method.

Processing times may vary depending on your bank or payment provider.

Proof of Purchase

Proof of purchase may be required before we can process a return, exchange, warranty claim or refund.

Acceptable proof may include an invoice, receipt, online order confirmation or other reasonable evidence of purchase.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Refund & Returns Policy limits or excludes any rights you may have under the Australian Consumer Law.

Contact Us

For returns, refunds or questions about this policy, please contact:

Wonthaggi Motorcycles & Power Equipment
48/52 Inverloch Road
Wonthaggi VIC 3995

Phone: (03) 5672 3500
Email: online@wmpe.com.au